Why work for Flagler County?

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future. And with continuing education and advancement opportunities, you can build a long, successful career with us. You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance. That’s why our benefits are known to be some of the best around! We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.

.

Position Summary
Under direct and/or minimal supervision, the IT Support Specialist I is responsible for supporting end user computing and telecommunication needs. They are responsible for the installation and support of corporate workstation hardware and software at all County locations and assists in the installation and support of personal computers, printers, communications and new software. This Support Specialist will also assist with projects to evaluate and install new hardware and software and will have regular contact with employees at all levels throughout the County, vendor agencies, auditors and other subsidiaries.
Essential Functions

• Utilize the Connectwise help desk platform.
• Build and maintain relationships with end users.
• Provide technical support to all users.
• System support – responsible for day-to-day Help Desk support of supported workstation hardware, software and local area network connectivity. Maintains an up to date and comprehensive knowledge of County standard software. Provides timely user assistance and resolution of all technical problems that arise in supported systems. Troubleshoots and resolves most end user problems independently. Responsible for installing, upgrading and troubleshooting of personal computers, software, peripherals and supplies.
• System Maintenance – ensures that routine maintenance is performed on all equipment in the area of responsibility either by self or by vendor. Coordinates with vendors for maintenance, repairs, upgrades and support contracts as needed.
• Cabling – install and troubleshoot voice and data cabling from the end user to the wiring closet patch panel, punch down block or demark using basic tools and test equipment.
• Documentation – responsible for documentation, procedures, diagramming and inventory of systems in area of responsibility. Updates database of equipment inventory containing records of serial number, location, and maintenance information.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

.

Minimum Qualifications

• High school graduate or equivalent, with a preference for additional training and education in computers technology or related field.
• Minimum of 1-year recent experience supporting personal computers in a Microsoft Windows environment with advanced skills supporting Microsoft applications.
• CompTIA A certification required.
• Associate degree in computer technology may be substituted for 1 year of experience.
• Criminal Justice Information Systems Level 3 Certification or ability to obtain.
• Valid State of Florida Driver’s License.

Flagler County is a drug free workplace, some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

.

Knowledge, Skills and Abilities

• Knowledge of the following is essential: Some VoIP experience, 110 and 66 block experience and Voice/Data cable toning and installations.
• Advanced installation and support of Microsoft operating systems and application software or other standard operating systems in use in the County.
• Advanced installation and support of personal computer hardware.
• Basic network troubleshooting skills.
• Oral and written communication skills plus organizing and planning.
• Problem solving and decision-making skills.
• Basic training techniques for one-on-one assistance.
• Must have the ability to work well with others in a team environment.
• Provide on-call support in a set rotation.

• Ability to lift and carry a minimum of 45lbs.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for production or safety of self and others.
• Physical agility is required in walking, standing, kneeling, bending, stooping, pulling, climbing of ladders, and reaching in various environments.